Account Locked Due to Frequent IP Address Changes
Why does my account get locked when my IP address changes?
Your account has a built-in security system that monitors login activity. If it detects logins from multiple IP addresses, devices, or locations within a short period of time, it is automatically flagged as suspicious (possible account sharing) and the account is temporarily locked.
Common causes of frequent IP changes:
Switching between Wi-Fi and mobile hotspot
Using a VPN or VPS
Unstable or dynamic ISP connections
Does uFew readersHow can I change my email address for my account?
To change the email address associated with your account or subscription, submit an email change request ticket here: https://member.digitavision.com/helpdesk
In your ticket, include:
Your current account email
The new email address you want to use
Our support team will contact you on the ticket and update your email once verified.
Note: Accounts cannot be deleted; only the email on file can be updated to a new address.Few readersVerification Code Not Received - Troubleshooting Guide
Why am I getting asked for a verification code repeatedly?
Two-factor authentication (2FA) will only ask for a verification code when your IP address or device changes. If you keep getting prompted for a code every few minutes, it usually means your IP is changing frequently (common with unstable mobile networks or VPNs).
Solution:
Maintain a stable IP address and use a single device to access the tool.
We do not allow VPN usage to access our tools — using a VPN causes constant IP cFew readersWhat to do if your account is blocked, put on hold, or has access issues
Account access issues: what to do
If you're having trouble accessing your account or your tools suddenly stop working, it may be related to one of the following situations:
1. Suspicious usage pattern detected
Sometimes accounts are temporarily restricted because our system detects a suspicious or unusual usage pattern (for example, usage that looks automated, shared, or far outside normal individual use). If this happens:
Support may ask you: "How are you using our tools?" - be rFew readers
