Verification Code Not Received - Troubleshooting Guide

Why am I getting asked for a verification code repeatedly?

Two-factor authentication (2FA) will only ask for a verification code when your IP address or device changes. If you keep getting prompted for a code every few minutes, it usually means your IP is changing frequently (common with unstable mobile networks or VPNs).

Solution:

• Maintain a stable IP address and use a single device to access the tool.
• We do not allow VPN usage to access our tools — using a VPN causes constant IP changes and repeated verification prompts.
• If verification keeps failing, try logging in from a new browser. Creating a new Chrome profile can also help isolate session/cookie issues that trigger repeated verification.

Verification code not arriving in email

If the verification code isn't coming through to your email:

1. Contact support with the email address associated with your Digitavision account.
2. Support will check your account status and IP activity. If frequent IP changes or VPN usage is detected, follow the steps above (stable IP/device, new browser or Chrome profile).
3. If the tool supports it, support can manually fetch and share the verification code with you directly in the chat once you provide the email tied to that specific tool/account.

Account locked after verification issues

If your account gets locked (for example, due to account sharing detected while troubleshooting a verification issue), this is enforced as per our Terms & Conditions. Multiple users on a single account is not allowed. Support can unlock the account temporarily, but repeated violations will lead to a permanent ban.

Phone number verification

Some tools (e.g., Perplexity) may ask you to verify your phone number by sending a security code to it. This is a standard verification step — simply enter your own phone number to receive and confirm the code.

Tips

• Always use the specific email associated with the tool/account when asking support to resend or check a verification code.
• Avoid switching networks/devices frequently while logging in, as this triggers repeated 2FA prompts.

Updated on: 24/07/2026