> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.digitavision.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What Should I Do if I Encounter Issues While Using the DigiTaVision Service?

# What to Do if You Encounter Issues While Using DigiTaVision

If the DigiTaVision service is not working correctly, try the following steps:

1. Open the member portal: [https://member.digitavision.com/member](https://member.digitavision.com/member).
2. If a page does not load correctly, clear your browser cookies and try again.
3. Retry using a different browser or an incognito/private browser window.
4. If you are using a browser extension, reload the extension from the Chrome extension settings page, then access the tool again.

Some problems may be temporary and may require a service update. If the issue continues after trying these steps, provide the relevant project link or a screenshot of the error when requesting assistance.