> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.digitavision.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Semrush Load Issue

# This Guide is Mainly for **Bangladeshi Users**.

As you know Semrush Officially blocked many Bangladeshi ISP's IP. For that many users cannot visit semrush with their own IP.



![Semrush site not loading](https://storage.crisp.chat/users/helpdesk/website/e4023404e7bec800/image1urqtvf_1khvcc1.png)

![Semrush site not loading](https://storage.crisp.chat/users/helpdesk/website/e4023404e7bec800/imageqcf1fu_kdks6m.png)




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| In this case, you need to use vpn. Here is a guide to solve it.



1. Create a new chrome profile. And then, Only Install a VPN Extension there. Follow this video Kindly ${youtube}[Create New Chrome profile](2PMGd0AAwKk)
|| Don't keep our Digitavision extension there

2. VPN extension link : 
[Browsec vpn](https://chrome.google.com/webstore/detail/browsec-vpn-free-vpn-for/omghfjlpggmjjaagoclmmobgdodcjboh)



3. Then goto https://member.digitavision.com/page/semrush2 
and access **Semrush Access-2**


> Let us know if you are facing issue still.

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## Can't Create or Delete a Project?

If you can't add a new project because you've hit the project limit, you need to delete an existing project first. Go to the **Projects** section from the top left corner, delete a project, then add yours. Only delete and create one project at a time.

Video guide: https://www.loom.com/share/86f80e8c5e614a31a091d38cf8dd2e7e

If you don't see a delete option or still face issues after trying this, send a full-screen screenshot of the issue to support for further help.

---

## General Troubleshooting Steps for Semrush Access Issues

If Semrush is not loading, stuck, not responding, or reverting you back to the login/access page when clicking buttons, try these steps in order:

1. **Try Incognito Mode** - Open a new incognito/private window and access Semrush again from https://member.digitavision.com/member
2. **Reload our browser extension** - Go to your Chrome extensions page and reload the Digitavision extension, then re-access the tool.
3. **Re-access from the member page** - Sometimes access needs to be refreshed on our end. Go to https://member.digitavision.com/member and try accessing the tool again.
4. **Try an alternate access** - If Access 1 is not working, try **Semrush Access 2** (or vice versa), available from your member dashboard.
5. **Check your VPN/IP** - If you're a Bangladeshi user or on a blocked ISP, follow the VPN steps above. If you are already using a VPN and facing issues, try disabling it or switching IPs.
6. **Avoid the cookie consent bar** - Some users have been redirected or logged out after interacting with the cookie bar on the Semrush site.

If none of the above works, contact support with:
* A full screen screenshot of the issue
* Your account email
* A screen recording of the issue if possible (support can send you a recording link)

Support may occasionally ask to connect via AnyDesk (https://anydesk.com/en) to investigate further on your device.