> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.digitavision.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Send a Screenshot of an Issue for Support

## Why We Ask for a Screenshot

When you report an issue with a tool (access problems, login errors, limit messages, etc.), support will usually ask you to send a **full-screen screenshot** so the team can properly review and diagnose the problem.

## How to Take and Send a Full-Screen Screenshot

1. Take the screenshot from your **PC/desktop**, not your phone. Screenshots taken from mobile are often blurry and hard to review.
2. Make sure the screenshot captures the **entire screen** (full browser window, URL bar, and the error message), not just a cropped part of it.
3. Upload the screenshot using a link (for example via prnt.sc, screencast, or a similar screenshot hosting tool) and paste the link in the chat.

Example of the expected format: https://prnt.sc/Qvk8uvpn2Xn3

## Tips

* If your screenshot is blurry or unclear, support will ask you to retake it from a PC.
* Always include the exact error message or page you're stuck on, not just a general view.
* If you're reporting a login or access issue, also mention which access link/account you were using (e.g., access1, access2) so support can check the correct one.