Articles on: Billing

How to Request a Refund

If what you buy doesn't work, you get your money back or a replacement. To ask for either, open a ticket in the member area and tell us what happened. When a refund applies, and how long it takes, is set out in our refund and warranty policy.

Step 1: Open a ticket

Go to the helpdesk in the member area and open a new ticket: member.digitavision.com/helpdesk

Step 2: Tell us what happened

In the ticket, include:

your order ID
the tool name
what happened, with a full-screen screenshot if you have one

Step 3: Follow the ticket

The support team replies on the ticket. If a refund is approved, it goes back to your original payment method.

When a refund or replacement applies

The cases, what we do in each one and the timing are in the refund and warranty policy. If you are not sure your case is covered, open the ticket anyway and ask.

Updated on: 22/10/2026

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