> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.digitavision.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Clear Browser Cookies for Better Tool Access

Many login and access issues (login failures, "Resource not found" errors, session expired messages, tools showing outdated/cached data, or repeated access errors) are caused by browser cookies or cache. Clearing your browser cookies usually resolves these issues.

## Steps to Clear Browser Cookies

1. Go to your browser settings and find the option to clear browsing data (for Chrome: Settings > Privacy and Security > Clear browsing data).
2. Make sure **Cookies and other site data** and **Cached images and files** are selected, then clear the data.
3. Watch this guide video if needed: https://www.youtube.com/watch?v=9RzKXxBnvwY
4. After clearing cookies, go to https://member.digitavision.com/member and re-access the tool.

## Alternative Options

* **Incognito Mode**: Instead of clearing cookies, you can try accessing the tool from an incognito/private browsing window. This often fixes the issue without deleting your saved data.
* **New Chrome Profile**: If clearing cookies or incognito mode doesn't help, create a new Chrome profile and install only our extension there (do not keep other extensions). Then re-access the tool from that profile.
* Guide video: https://youtu.be/IpvE4c-WL9I
* **Try a different browser**: If the issue persists on one browser, try accessing the tool from a different browser altogether.

## Notes

* Tool showing old/previous data (e.g., ChatlyAI) is usually caused by cached data in the browser — clearing cache or using a new Chrome profile resolves this.
* After clearing cookies, always re-access the tool through the member panel: https://member.digitavision.com/member