Articles on: Technical Issues

Extension Reload

Please reload the extension following this:


If a tool does not connect or access is not working, first log out of any personal account in the browser, or try a new browser. You can also create a new Chrome profile and install only the Digitavision extension there, then re-access the tool.


Then re access the tools.




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If the issue continues, clear your browser cookies and access the service again from https://member.digitavision.com/member using incognito mode. When reporting the issue, provide a full-screen screenshot so it can be reviewed.

  1. If Keepa still does not work, send a full-screen screenshot of the issue for review.




screenshot : 


Updated on: 22/07/2026

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