> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.digitavision.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Extension Reload

# Please reload the extension following this:

If a tool does not connect or access is not working, first log out of any personal account in the browser, or try a new browser. You can also create a new Chrome profile and install only the Digitavision extension there, then re-access the tool.

**Then re access the tools.**

  

screenshot : 

If the issue continues, clear your browser cookies and access the service again from https://member.digitavision.com/member using incognito mode. When reporting the issue, provide a full-screen screenshot so it can be reviewed.
4. If Keepa still does not work, send a full-screen screenshot of the issue for review.

  

screenshot : 

[![](https://d258lu9myqkejp.cloudfront.net/attachment_images/a3a3a212a3b5672cc52a266d0e18ac269e605097a6b0d33ed11b97aef3695128baa1961578666aec4a1773ab509fcc5c05e3e39ea0145dacc100b4394bab788f-UVZ6-An7.png)](https://storage.crisp.chat/users/helpdesk/website/2de11fa8302b6a00/21b2258a-598d-497b-9fb2-ba041b_o1rl1u.png)