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# Account Locked Due to Frequent IP Address Changes

## Why does my account get locked when my IP address changes?

Your account has a built-in security system that monitors login activity. If it detects logins from multiple IP addresses, devices, or locations within a short period of time, it is automatically flagged as suspicious (possible account sharing) and the account is temporarily locked.

Common causes of frequent IP changes:
* Switching between Wi-Fi and mobile hotspot
* Using a VPN or VPS
* Unstable or dynamic ISP connections

## Does using a VPN affect my account access?

Yes. **Using a VPN or VPS while accessing your account/tools is against our Terms of Service.** VPNs constantly change your IP address, which triggers the account sharing detection system and can get your account locked. Repeated violations can lead to a **permanent ban**.

If you must use a VPN for work purposes (e.g., SEO tasks), use the **split tunnel** or **bypass** feature in your VPN software so that traffic to the tool/member area does not go through the VPN tunnel.

## What should I do if my IP keeps changing?

1. Use a single, stable internet connection (avoid switching between Wi-Fi and mobile hotspot).
2. Avoid using a VPN or VPS when accessing your account or tools.
3. Access your account from a single device/browser instead of switching between multiple devices.
4. If you keep getting a 2FA/verification code request, it's because your IP or device changed — using a stable IP and device will stop this from happening.
5. If you experience login/verification issues even with a stable connection, try:
* Logging in from a new/incognito browser window
* Creating a new Chrome profile (with no VPN extension installed)
* Clearing your browser cookies

## My account got locked — what happens next?

If your account is locked due to detected IP/device changes:
* Contact support with your account email.
* Our security team can manually review and unlock the account.
* You will be reminded not to share your login credentials with anyone and not to use a VPN/VPS.
* Repeated violations (continuing to use VPN or share credentials after being warned) may result in a **permanent ban** from the system.

Note: Some tools (e.g., Semrush) may require a VPN due to ISP-level blocks in certain countries. In that specific case only, follow the dedicated guide for that tool, which uses a separate access method to avoid triggering security locks.